We do not offer same-day delivery, but you can purchase our cookies promptly through third-party platforms like Grab and foodpanda.

Simply heat the cookies in an oven or an air fryer at 180 degree celcius for 2-3 minutes or until heated through. Enjoy them after they have cooled down and turned crispy.

You may leave the cookies at room temperature up to a day or keep them in an air-tight container in the refrigerator for up to 5 days. Remember to heat them up before consuming!

We do not recommend microwaving your cookies as it will alter the texture and they will turn soft.

Yes, we are halal-certified!

White Chocolate Macadamia contains Macadamia Nuts. Chocolate Chip contains Nutella (Hazelnut) Choco Bueno contains Kinder Bueno (Hazelnut) B.O.B contains Nutella (Hazelnut) *Important note: Our products are produced and processed in the same facility, therefore there may be traces of nuts.

All our cookies are vegetarian friendly except for OH! Smores cookie as it contains 100% halal beef gelatin.

No, we do not add preservatives into our cookies. All our cookies are as fresh as you can get!

Additional surcharge applies for specific delivery timing.

Kindly email us at delivery@nastycookie.com for any changes to order details (minimum 2 days before delivery date). Check out our delivery policy for more information.

Unfortunately, we do not provide this service for now.

Oooo someone's lucky to have you as a friend We love surprises at Nasty Cookie and would love to play a part in it! *Do note that the recipient has to be present during the chosen delivery time-slot to receive the delivery. In the event where the intended recipient is not present during the chosen delivery time slot, the order will be sent back to our store. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours.

We do not include any receipts or invoices when delivering the cookies.

Definitely! To include your message in the Box of 6, kindly type it in the "Your customised message" section when checking out. The message will then be placed on top of the box in the form of a small card and delivered.

Drop us an email at sales@nastycookie.com and we will be able to assist you with this!

Our delivery cut off timing is at 5pm daily. For next day delivery (subjected to our delivery dates), do submit your order before 5pm the day before. Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery route based to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimated delivery time for orders. Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door) For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for smooth delivery. Delivery Lapses Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that the driver is unable to fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period. After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day. To reschedule the 2nd delivery, a fresh batch of cookies will be prepared and charged at 50% of its cost and a $5 delivery fee for delivery.

We do have a strict no refunds policy. In cases of any refund, if required, will be made in the form of an online voucher. Our management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Vouchers are not exchangeable for cash or refunded in part of cash.

Absolutely, simply provide the retail staff with the last 4 digits of the Gift Card and Recipient's Name for verification and you're good to go!

We offer merchandise exchange at our Orchard Gateway. Do note that the item must still be in brand new condition with the tags intact, and within 14 days from the purchase date. Subjected to availability.

Our rewards program is currently under maintenance. Do stay tuned!