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FAQ

same day delivery
  • Same Day & On-Demand Delivery Charges (+$9.90 Surcharge)
    There will be a $9.90 surcharge on top of the normal delivery fees as stated above (Tuesdays & Thursdays are considered on-demand delivery). We only accept paynow and bank transfer as modes of payment. (Do note that we are unable to guarantee delivery by a certain time) We do not provide same-day deliveries on Weekends & PH
  • How do I opt for same day delivery?
    Click on our website 'Chat with us' function to order directly through our WhatsApp. Do note that payment will be via pay now and not through website ordering system. Same day delivery is only applicable from Monday to Friday, 10am to 5pm *Chat with us function will only be made available on website during the above stated office hours.
  • What are the information I need to provide for same day delivery?
    Do provide us the information in this format: Sender Name Recipient Name Recipient Contact Recipient Address Cookie Flavours Message (Optional)
  • What are some other things I will need to know for same day delivery?
    Ensure recipient is contactable for smooth delivery In case of failed delivery, additional charges will apply No changes of delivery address once order has been processed
  • How should I reheat my cookies?
    Simply heat the cookies in an oven or an air fryer at 180 degree celcius for 2-3 minutes or until heated through. Enjoy them after they have cooled down and turned crispy.
  • How long can I keep the cookies?
    You may leave the cookies at room temperature up to a day or keep them in an air-tight container in the refrigerator for up to 5 days. Remember to heat them up before consuming!
  • Can I use a microwave to heat up my cookies?
    We do not recommend microwaving your cookies as it will alter the texture and they will turn soft.
  • Is Nasty Cookie halal certified?
    Yes, we are halal-certified!
  • Which cookies contain nuts?
    White Chocolate Macadamia contains Macadamia Nuts. Chocolate Chip contains Nutella (Hazelnut) Choco Bueno contains Kinder Bueno (Hazelnut) B.O.B contains Nutella (Hazelnut) *Important note: Our products are produced and processed in the same facility, therefore there may be traces of nuts.
  • Is Nasty Cookie vegetarian-friendly?
    All our cookies are vegetarian friendly except for OH! Smores cookie as it contains 100% halal beef gelatin.
  • Does your cookies contain any added preservatives?
    No, we do not add preservatives into our cookies. All our cookies are as fresh as you can get!
  • Delivery Charges
  • Can I make changes to my order (e.g. delivery date/ address)?
    Kindly email us at delivery@nastycookie.com for any changes to order details (minimum 2 days before delivery date). Click on the WhatsApp icon (available from 10-6pm) for urgent matters and we will try our best to assist you. Check out our delivery policy for more information.
  • Can I pay first and collect later in-store?
    Unfortunately, we do not provide this service for now.
  • I would like to order Nasty Cookies as a surprise for my friend, can you guys help?
    Oooo someone's lucky to have you as a friend We love surprises at Nasty Cookie and would love to play a part in it! *Do note that the recipient has to be present during the chosen delivery time-slot to receive the delivery. In the event where the intended recipient is not present during the chosen delivery time slot, the order will be sent back to our store. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours.
  • I’m sending Nasty Cookies as a gift, will the receipt be included in the delivery?
    We do not include any receipts or invoices when delivering the cookies.
  • Can I include a message to the recipient in my order?
    Definitely! To include your message in the Box of 6, kindly type it in the "Your customised message" section when checking out. The message will then be placed on top of the box in the form of a small card and delivered.
  • I would like to purchase several boxes to be sent to multiple locations, how do I go about doing this?
    Drop us an email at sales@nastycookie.com and we will be able to assist you with this!
  • Delivery Policy
    Our delivery cut off timing is at 5pm daily. For next day delivery (subjected to our delivery dates), do submit your order before 5pm the day before. Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery route based to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimated delivery time for orders. Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door) For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for smooth delivery. Delivery Lapses Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that the driver is unable to fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period. After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day. To reschedule the 2nd delivery, a fresh batch of cookies will be prepared and charged at 50% of its cost and a $5 delivery fee for delivery.
  • Refund Policy
    We do have a strict no refunds policy. In cases of any refund, if required, will be made in the form of an online voucher. Our management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Vouchers are not exchangeable for cash or refunded in part of cash.
  • Can the gift cards be redeemed in stores?
    Absolutely, simply provide the retail staff with the last 4 digits of the Gift Card and Recipient's Name for verification and you're good to go!
  • I can’t fit the merchandise that I bought online/in-store, can I exchange it for a different size?
    We offer merchandise exchange at our Orchard Gateway and Kaki Bukit outlets. Do note that the item must still be in brand new condition with the tags intact, and within 14 days from the purchase date.
  • Do you have a rewards program?
    Our rewards program is currently under maintenance. Do stay tuned!
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