Refund Policy

Strictly no refunds. Any refund, if required, will be made in the form of online voucher. Management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Voucher is not exchangeable for cash or refunded in part of cash.

Order Tracking

We do not provide live tracking of orders. You may check with us via email at delivery.nastycookie@gmail.com or contact us at 6802 8290 (Weekdays 10am – 6pm).We will respond to you as soon as we can.

Delivery days

We deliver from Mondays to Saturdays from 11.30am to 9.00pm. No deliveries on Sundays.

Delivery Fees

Orders under $30 are charged a $10 delivery fee(inclusive of small order charges).

Orders between $30 – $44.90 are charged a $5 delivery fee.

Free delivery for orders $45 and above.

*Note that our delivery window is from 11.30am to 9.00pm. If you wish to receive your cookies by a specific timing, there will be an additional charge of $5 for specific delivery timeslot.

*A surcharge of $5 will apply for surcharged zones (Tuas, Changi, Sentosa and CBD zone)

Changes to order details

Email us at delivery.nastycookie@gmail.com at least 2 days before the delivery date.

Late notice will not be entertained.