Shipping Policy

Our free delivery window is from 11.30am – 9.00pm and upon selecting this option, requests for preferred timing will not be entertained. Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery routes based on the daily schedule, in order to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimate delivery time for orders with free delivery. Alternatively, you may wish to opt for the paid delivery option with a smaller delivery window.

Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door)

For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for a smooth delivery.

Changes to Delivery Date, Addresses and others

Kindly email us at delivery.nastycookie@gmail.com (minimum 2 days before delivery date)

Delivery Lapses

Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that driver is unable fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period.

After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day.

To reschedule a 2nd delivery, there will be additional charges; $5 for delivery charges and cookies will be charged at 50% of the original price (if require for fresh batch of cookies).