FAQs

Our Cookies

Is Nasty Cookie halal certified?

We are not halal certified but our products do not contain any pork, lard, alcohol or pork gelatine.

How long can I keep the cookies for?

You can leave them one day out in room temperature, five days in the fridge and one month in the freezer. Reheat them in a 180 degrees oven or air fryer for 3 minutes and consume them after they have cooled down and turned crispy.

How to reheat my cookies?

You can reheat your cookies for 3 minutes in the oven at 180°C or in the airfryer. Using microwave is not recommended as the cookie will be very soft.

Does your cookies contain nuts?

Only PB Choc, White Choco Macadamia, Choco Bueno and Rocky Road cookies contain traces of nuts.

Is Nasty Cookie vegetarian-friendly?

All our cookies are suitable for vegetarian except for OH! Smores cookie as it contains 100% halal beef gelatin.

Orders, Delivery & Refund

Can I order online and self-collect in store?

Unfortunately, we do not facilitate self-collection of online orders for now. Online orders are only available for delivery service.

Can I choose a specific delivery timeslot?

Yes! If you wish to receive your order by a specific timing, you may select from our time slot windows: 12-4pm, 2-6pm or 5-9pm. There will be a charge of $5 for specific time slots delivery.

Can I make changes to my delivery order?

For changes to your delivery order, kindly email us at delivery.nastycookie@gmail.com at least 3 days before the delivery date.

How much is your delivery fee?

Delivery is FREE for orders $45 and above. 

$5 Delivery fee for orders between $30 – $44.90.

$10 Delivery fee (inclusive of small order charges) for orders under $30.

*A surcharge of $5 may apply for surcharged zones (Tuas, Changi, Sentosa and CBD zone)

What is the minimum order for free delivery?

Free delivery with minimum order of $45. Do note that our free delivery window is from 11.30am to 9.00pm. If you wish to receive your cookies by a specific timing, there will be an additional charge of $5 for specific delivery timeslot.

*A surcharge of $5 may apply for surcharged zones (Tuas, Changi, Sentosa and CBD zone)

Do you guys deliver on weekends?

We deliver from Mondays to Saturdays from 11.30am to 9.00pm. No deliveries on Sundays.

Can I track my order?

Unfortunately, we do not provide live tracking of orders.

However, you may check with us via email at delivery.nastycookie@gmail.com or contact us at 6802 8290 (Weekdays 10am – 6pm)

We will respond to you as soon as we can.

What is your refund policy?

Strictly no refunds. Any refund, if required, will be made in the form of online voucher. Management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Voucher is not exchangeable for cash or refunded in part of cash.

What is your delivery policy?

Our free delivery window is from 12pm – 9.30pm and upon selecting this option, requests for preferred timing will not be entertained. Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery route based to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimate delivery time for orders with free delivery. Alternatively, you may wish to opt for the paid delivery option with a smaller delivery window.

Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door)

For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for a smooth delivery.

Delivery Lapses

Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that driver is unable fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period.

After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that drivers will not return for a 2nd delivery on the same day and there will be additional charges to reschedule another delivery.