Frequently asked questions

How long can I keep the cookies for?


You can keep them 5 days in the fridge, one month in the freezer. Just reheat them in a 180 degrees oven or airfryer for 3 minutes and consume them after they have cooled down and turned crispy.




Are there any preservatives?


No all cookies are as fresh as they can get. Even the chocolate chips has no preservatives added!




Is Nasty Cookie halal certified?


We are not halal certified, but our products do not contain any pork, lard, alcohol or gelatin.




Which cookies contain nuts?


PB Lovers, White Chunky and Choco Bueno.




Can I use a microwave to heat up my cookies?


Unfortunately not as cookies will turn soft.




Refund Policy


Strictly no refunds. Any refund, if required, will be made in the form of online voucher. Management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Voucher is not exchangeable for cash or refunded in part of cash.




Delivery Policy


Our free delivery window is from 12pm – 9.30pm and upon selecting this option, requests for preferred timing will not be entertained. Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery routes based on the daily schedule, in order to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimate delivery time for orders with free delivery. Alternatively, you may wish to opt for the paid delivery option with a smaller delivery window. Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door) For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for a smooth delivery. Changes to Delivery Date, Addresses and others Kindly email us at delivery.nastycookie@gmail.com (minimum 2 days before delivery date) Delivery Lapses Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that driver is unable fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period. After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day. To reschedule a 2nd delivery, there will be an additional $15 charge. These charges are to account for delivery fees and preparation for a fresh batch of cookies.





1 Kaki Bukit View #01-02

Techview

Singapore 415941

WEEKDAYS 10AM-8.30PM

WEEKENDS 1PM-8.30PM

LOCATIONS

107 North Bridge Road

Funan Mall #02-35

Singapore 179105

12.30PM-9PM DAILY

©2020 by Nasty Cookie