How long can I keep the cookies?
You may keep the cookies at room temperature for a day. Our cookies last 5 days in the fridge and one month in the freezer.
Can I use a microwave to heat up my cookies?
We do not advise microwaving your cookies as it will alter the texture and they will turn soft.
How do I reheat my cookies?
Simply reheat the cookies in a 180-degree Celcius oven or an air fryer for 3 minutes and consume them after they have cooled down and turned crispy.
Is Nasty Cookie halal certified?
We are not halal-certified, but our products do not contain any pork, lard, alcohol or pork gelatin.
Which cookies contain nuts?
Our Choco Bueno and White Chocolate Macadamia cookies do contain nuts.
*Important note: All our cookies are produced and processed in the same facility, therefore if you may have a severe allergy to nuts, do refrain from consumption for your safety.
Is Nasty Cookie vegetarian-friendly?
All our cookies are vegetarian friendly except for OH! Smores cookie as it contains 100% halal beef gelatin.
Are there any preservatives?
Nope, all our cookies are as fresh as you can get! Even our chocolate chips have no preservatives added.
PAYMENT & DELIVERY
Can I make changes to my order or delivery date/ address?
Kindly email us at email@example.com (minimum 2 days before delivery date). Do contact us at 6820 8290 for urgent matters and we will try our best to assist you.
Check out our delivery policy for more information.
Can I pay first and collect later in-store?
Unfortunately, we do not provide this service for now.
I’m sending Nasty Cookies as a gift, will the receipt be included in the delivery?
We do not include any receipts or invoices when delivering the cookies.
I would like to purchase several boxes to be sent to multiple locations, how do I go about doing this?
Drop us an email at firstname.lastname@example.org and we can assist you with this!
Can the gift cards be redeemed in stores?
Unfortunately, we are only offering e-gift cards at the moment, you will not be able to use the gift cards in our retail stores.
Can I include a message to the recipient in my order?
Definitely! Just click on the ‘Send a message’ button on the bottom right of the page before you check out.
Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery route based to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimated delivery time for orders.
Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door)
For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for smooth delivery.
Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that the driver is unable to fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period.
After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day.
To reschedule the 2nd delivery, a fresh batch of cookies will be prepared and charged at 50% of its cost and a $5 delivery fee for delivery.
We do have a strict no refunds policy. In cases of any refund, if required, will be made in the form of an online voucher. Our management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Vouchers are not exchangeable for cash or refunded in part of cash.
I can’t fit the merchandise that I bought online/in-store, can I exchange it for a different size?
We offer merchandise exchange at our Orchard Gateway and Kaki Bukit outlets. Do note that the item must still be in brand new condition with the tags intact, and within 14 days from the purchase date.
SAME DAY DELIVERY
Same day delivery charges
There will be a $9.90 surchage on top of the normal delivery fees as stated above.
How do I opt for same day delivery?
Click on our website 'Chat with us' function to order directly through our Whatsapp.
Do note that payment will be via pay now and not through website ordering system.
Same day delivery is only applicable from Monday to Friday, 10am to 6pm.
What are the information I need to provide for same day delivery?
Do provide us the information in this format:
What are some other things I need to know for same day delivery?
There will be a 3 hour delivery window upon payment
Specific delivery timing can be requested within 10 to 6pm
Ensure recipient is contactable for smooth delivery
In case of failed delivery, additional charges will apply
No changes of delivery address once order has been processed