FAQ

Simply reheat the cookies in an oven or an air fryer at 180 degree celcius for 2-3 minutes or until heated through. Enjoy them after they have cooled down and turned crispy.

BIG COOKIES

Cookies can be kept at room temperature for a day.

Not planning to eat them fresh? Store them in the fridge (in an airtight container) for up to 3 days and freezer up to 1 month.
Remember to reheat them before enjoying!

MINI CRISPY COOKIES

They can be kept at room temperature for up to 2 weeks. To keep them fresh, keep in an air-tight container after opening.

All of our cookies are baked fresh and with no added preservatives!

We do not recommend microwaving your cookies as it will alter the texture and they will turn soft.

Yes! We're Halal-certified, and our cookies do not contain any pork, lard, alcohol, or pork-derived gelatin ☺️

We use fully Halal ingredients, and have recently received our official certification from MUIS, so you can enjoy our treats with peace of mind!

Some of our cookies do contain nuts:

• Chocolate Chip – made with Nutella (hazelnut)

• Dark Chocolate Sea Salt - made with Nutella (hazelnut)

• White Choc Bueno – contains hazelnut

• Dark Choc PB – contains peanut

• Pistachio Kunafe – contains pistachio

Please note: All our cookies are baked in the same facility, so while we do our best, there may still be traces of nuts. If you have nut allergies, we recommend exercising caution before enjoying our cookies.

Yes, all our cookies contain eggs.

No, we do not add preservatives into our cookies. All our cookies are as fresh as it gets!

Our Dubai Chewy Cookies are currently available in the following flavours:
💚 Original Pistachio
🍵 Matcha
🍪 Cookies & Cream
🌿 Choc Mint
All flavours are currently available, but certain flavours may occasionally be out of stock due to high demand.

Yes, our Original Pistachio flavour contains pistachio nuts, while our Choc Mint flavour contains hazelnuts. If you have any nut allergies, please check with us before placing your order.

Our Dubai Chewy Cookies can be stored in the refrigerator or at room temperature for up to 5 days.

For the best taste and texture, allow the cookies to thaw and return to room temperature before enjoying.

No 😊 Our Dubai Chewy Cookies contain beef gelatine in the marshmallow.

Yes! You may place your order via our website or TikTok Shop for weekday delivery.

For TikTok Shop orders, place your order before 2pm on weekdays for same-day delivery. Delivery timing is subject to TikTok Logistics and is usually in the late afternoon or evening.

For weekend purchases, you may visit our outlets, subject to stock availability.

Yes! We accept bulk orders for our Dubai Chewy Cookies. For bulk order enquiries, please reach out to sales@nastycookie.com, and our team will be happy to assist you 🍪

We’ll do our best to accommodate changes to your order, but please note that changes are not guaranteed and are subject to availability and order preparation status.

Kindly email us at delivery@nastycookie.com with any change requests at least 2 working days before your delivery date.

For more information, please refer to our Delivery Policy.

At the moment, we do not offer pre-payment or reservations for in-store collection for regular orders.

If you're looking to place a bulk or corporate order, feel free to reach out to us via WhatsApp at 9379 4648 (weekdays only, 10:00 AM – 5:00 PM), and our team will be happy to assist you with your order.

Oooo someone's lucky to have you as a friend

We love surprises at Nasty Cookie and would love to play a part in it!

*Do note that the recipient has to be present during the chosen delivery time-slot to receive the delivery. In the event where the intended recipient is not present during the chosen delivery time slot, the order will be sent back to our store. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours.

We do not include any receipts or invoices when delivering the cookies.

Definitely! To include your message in the Box of 6, kindly type it in the "Your customised message" section when checking out. The message will then be placed on top of the box in the form of a small card and delivered.

Drop us an email at sales@nastycookie.com and we will be able to assist you with this!

Yes! We accept bulk orders for all our cookies and offer customised packaging options for corporate events, gifting, and special occasions.

For bulk orders and customised packaging enquiries, please email sales@nastycookie.com, and our team will be happy to assist you! 🍪

Absolutely, simply provide the retail staff with the last 4 digits of the Gift Card and Recipient's Name for verification and you're good to go!

Exchanges are available at our Westgate, Orchard Gateway, and Jewel outlets.
Items must be in brand-new condition with tags intact and returned within 14 days of purchase.
All exchanges are subject to item availability.

We have a strict no-refunds policy and all sales are final. In the event of a refund, if required, one will be made in the form of an online voucher. Our management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Vouchers are not exchangeable for cash or refunded in part of cash.