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FAQ

  • FOR LOCAL DELIVERIES (SG)
  • FOR INTERNATIONAL DELIVERIES
  • Can I choose a narrower delivery time slot?

FOR LOCAL DELIVERIES (SG)

Our drivers deliver island-wide and are given the autonomy to plan the most efficient delivery route based to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimated delivery time for orders.

Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door)

For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for smooth delivery.

Delivery schedule: WEEKDAYS 10AM-5PM
Same day delivery: Contact us at 93794648 (Additional Delivery Charges apply)


Delivery Lapses

Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that the driver is unable to fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period.

After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day.

To reschedule the 2nd delivery, a fresh batch of cookies will be prepared and charged at 50% of its cost and a $6.90 delivery fee.

FOR INTERNATIONAL DELIVERIES

Freshly Baked: Every batch is baked fresh on the day of shipment to ensure you’re getting that warm, bakery-fresh experience (even across borders)!

Customs & Duties: Nasty Cookie is not responsible for any tariff, duty, taxes, handling fees, customs clearance charges or any delays at the boarders. Once order is placed, processed, and has left our bakery, we are unable to assist with any international issues. Please check your email for any country-specific declaration requirements upon ordering.

Shipping Schedule: International orders will be closed every Thursday 3PM (GMT+8) time and will be shipped on the following Tuesday and typically arrive within 3-5 days. Upon delivery, please freeze the cookies immediately and reheat when ready to enjoy!

Tracking Updates: Tracking information will be emailed once your order ships. Check your email for updates.

Customer Support: For delivery inquiries, contact us at delivery@nastycookie.com.

Strictly no returns or refunds.

Can I choose a narrower delivery time slot?

Yes, narrower delivery slots are available with an additional charge. Delivery starts from $15.

Please WhatsApp us at 9379 4648 or email delivery@nastycookie.com to arrange, and let us know at least 2 days in advance.

 

You may also arrange your own delivery if preferred!

  • How should I reheat my cookies?
  • How long can I keep the cookies?
  • Can I use a microwave to heat up my cookies?

How should I reheat my cookies?

Simply reheat the cookies in an oven or an air fryer at 180 degree celcius for 2-3 minutes or until heated through. Enjoy them after they have cooled down and turned crispy.

How long can I keep the cookies?

BIG COOKIES

Cookies can be kept at room temperature for a day.

Not planning to eat them fresh? Store them in the fridge (in an airtight container) for up to 3 days and freezer up to 1 month.
Remember to reheat them before enjoying!

MINI CRISPY COOKIES

They can be kept at room temperature for up to 3 weeks. To keep them fresh, keep in an air-tight container after opening.

All of our cookies are baked fresh and with no added preservatives!

Can I use a microwave to heat up my cookies?

We do not recommend microwaving your cookies as it will alter the texture and they will turn soft.

  • Are you Halal-Certified?
  • Do your cookies contain nuts?
  • Do your cookies contain eggs?
  • Are your cookies vegetarian-friendly?
  • Does your cookies contain any added preservatives?

Are you Halal-Certified?

Yes, we are MUIS Halal-Certified!

Do your cookies contain nuts?

Some of our cookies do contain nuts:

  • Chocolate Chip – made with Nutella (hazelnut)

  • White Choc Bueno – contains hazelnut

  • Dark Choc PB – contains peanut

  • Pistachio Kunafe – contains pistachio

Please note: All our cookies are baked in the same facility, so while we do our best, there may still be traces of nuts. If you have nut allergies, we recommend exercising caution before enjoying our cookies.

Do your cookies contain eggs?

Yes, all our cookies contain eggs.

Are your cookies vegetarian-friendly?

Yes! All our cookies are vegetarian-friendly, except for the OH! S’mores cookie, which contains 100% halal beef gelatin.

Does your cookies contain any added preservatives?

No, we do not add preservatives into our cookies. All our cookies are as fresh as it gets!

  • Can I make changes to my order (e.g. delivery date/ address)?
  • Can I pay first and collect later in-store?
  • I would like to order Nasty Cookies as a surprise for my friend, can you guys help?
  • I’m sending Nasty Cookies as a gift, will the receipt be included in the delivery?
  • Can I include a message to the recipient in my order?
  • I would like to purchase several boxes to be sent to multiple locations, how do I go about doing this?

Can I make changes to my order (e.g. delivery date/ address)?

Kindly email us at delivery@nastycookie.com for any changes to order details (minimum 2 days before delivery date).

Check out our delivery policy for more information.

Can I pay first and collect later in-store?

Yes! Do WhatsApp us at 9379 4648 (weekdays only, 10am–5pm) to place your in-store order.

Please note that in-store collection orders cannot be placed through our website.

I would like to order Nasty Cookies as a surprise for my friend, can you guys help?

Oooo someone's lucky to have you as a friend

We love surprises at Nasty Cookie and would love to play a part in it!

*Do note that the recipient has to be present during the chosen delivery time-slot to receive the delivery. In the event where the intended recipient is not present during the chosen delivery time slot, the order will be sent back to our store. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours.

I’m sending Nasty Cookies as a gift, will the receipt be included in the delivery?

We do not include any receipts or invoices when delivering the cookies.

Can I include a message to the recipient in my order?

Definitely! To include your message in the Box of 6, kindly type it in the "Your customised message" section when checking out. The message will then be placed on top of the box in the form of a small card and delivered.

I would like to purchase several boxes to be sent to multiple locations, how do I go about doing this?

Drop us an email at sales@nastycookie.com and we will be able to assist you with this!

  • Can the gift cards be redeemed in stores?
  • I can’t fit the merchandise that I bought online/in-store, can I exchange it for a different size?
  • Do you have a rewards program?

Can the gift cards be redeemed in stores?

Absolutely, simply provide the retail staff with the last 4 digits of the Gift Card and Recipient's Name for verification and you're good to go!

I can’t fit the merchandise that I bought online/in-store, can I exchange it for a different size?

Exchanges are available at our Westgate, Orchard Gateway, and Jewel outlets.
Items must be in brand-new condition with tags intact and returned within 14 days of purchase.
All exchanges are subject to item availability.

Do you have a rewards program?

Our rewards program is currently under maintenance. Do stay tuned!

  • Can I get a refund?

Can I get a refund?

We have a strict no-refunds policy and all sales are final. In the event of a refund, if required, one will be made in the form of an online voucher. Our management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Vouchers are not exchangeable for cash or refunded in part of cash.